Warranty and Returns

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned or decline the withdrawal.

To return the goods, you must submit a written declaration of withdrawal (order No., the buyer's name and surname, content of the order, proof of purchase) to the shop@autoterm.com e-mail address within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 21 days from the moment of acceptance of submission from SIA AUTOTERM (the way of return of the goods must be agreed with SIA AUTOTERM).

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make a refund until the goods being returned are received & inspected.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

If you wish to use the right of refusal, please consider the following recommendations:

• check the received product — please do not use the product or it’s parts in it’s set in case of non-compliance;
• maintain the original packaging and assembly of the product.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first year of delivery, it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 14 business days.

Warranty Terms for autonomous heating systems, spare parts and accessories

For autonomous heating systems and accessories provided by SIA Autoterm we provide a 24-month manufacturer's warranty.

All replacement parts are warranted to be free from defects in material and / or workmanship for six months from the date of sale or the remainder of the original warranty period on the heater, whichever is longer, proof of purchase need to be submitted together with the warranty claim.

The warranty terms of exploitation of heater outflows under reaching one of the following terms:

• the terms of exploitation attained 24 months from the date of purchase of the heater.
• the warranty resource to all air heaters 2000 working hours;
• the warranty resource to engine liquid pre-heaters 1000 working hours.

If not reported within 14 days from the time of purchase, manufacturer does not accept any claims on incompleteness and mechanical damages after sale of heater.

Warranty is valid from the moment a certified service or specialist by Autoterm has registered heater with warranty certificate.

If installation was done by end-user or uncertified specialist, it must be / inspected by Autoterm certified specialist.

To register warranty, original purchase evidence ( purchase receipt, invoice) must be shown to a certified service at the time of registration of the warranty.

The intent of the Autoterm warranty is to protect the original end-user of the heater from defects and provide free repair and replacement of defective parts in the manner provided herein.

During the warranty period, the exclusive remedy will be for Autoterm, at their discretion, to repair or replace those parts if they are defective in material or workmanship.

The warranty does not apply to defects resulting from:

• improper installation, which is not in accordance with valid, supplied installation instructions or approved OEM applications.
• force majeure: lightning strike, fire, flood, voltage fluctuations, accident;
• transport damages;
• exploitation, storage and transporting;
• repair or adjusting, if they are conducted by the organizations, not authorized by AUTOTERM on installation of the heater and warranty repairing;
• independent repair of heater or use of spare parts not approved by original manufacturer;
• use of wrong voltage;
• Failure of the heater due to combustion chamber impurity;

While warranty is provided to the “original end-user”, it is to be administered and serviced through an authorized Autoterm dealer in accordance with the heaters warranty terms.

Normal wear of service parts: (filters, gaskets, glow plug screens and fuses are not covered by warranty)

With the warranty case it is possible to apply to any official partner of Autoterm company. The warranty ONLY covers manufacturer's defects; the warranty does not apply if the ordered part has been incorrectly, unprofessionally mounted or used, as well as in case of use of a poor quality fuel and another intentional or unintentional failure of the buyer/user.

The definition of the warranty case is carried out by SIA Autotherm or authorized dealers or, in the event of failure to contact the dealer.