Refusal of Order
You can use the right to refuse the order within 14 calendar days from the time of its purchase. To avoid any ambiguity, upon the receipt of the product make sure that it is fully consistent with the ordered product, is not damaged, etc. Refusal of orders shall be made in writing within 14 days from the time of purchase indicating the order reference (order No., the buyer's name and surname, content of the order, proof of purchase).
Pursuant to legislation of Latvia, we ensure repayment of the funds paid for the product within 30 working days from the time of the receipt of the refusal of order. If you wish to use the right of refusal, please consider the following recommendations:
Rules for Return of Goods and Refund
We ensure full refund of the Internet order amount on the following conditions:
For autonomous heaters and accessories provided by LLC Autoterm we provide a 24-month manufacturer's warranty.
All replacement parts are warranted to be free from defects in material and / or workmanship for six months from the date of sale or the remainder of the original warranty period on the heater, whichever is longer, proof of purchase need to be submitted together with the warranty claim.
The warranty terms of exploitation of heater outflows under reaching one of the following terms:
If not reported within 14 days from the time of purchase, manufacturer does not accept any claims on incompleteness and mechanical damages after sale of heater.
Warranty is valid from the moment a certified service or specialist by Autoterm has registered heater with warranty certificate.
If installation was done by end-user or uncertified specialist, it must be / inspected by Autoterm certified specialist.
To register warranty, original purchase evidence ( purchase receipt, invoice) must be shown to a certified service at the time of registration of the warranty.
The intent of the Autoterm warranty is to protect the original end-user of the heater from defects and provide free repair and replacement of defective parts in the manner provided herein.
During the warranty period, the exclusive remedy will be for Autoterm, at their discretion, to repair or replace those parts if they are defective in material or workmanship.
The warranty does not apply to defects resulting from:
While warranty is provided to the “original end-user”, it is to be administered and serviced through an authorized Autoterm dealer in accordance with the heaters warranty terms.
Normal wear of service parts: (filters, gaskets, glow plug screens and fuses are not covered by warranty)
With the warranty case it is possible to apply to any official partner of Autoterm company. The warranty ONLY covers manufacturer's defects; the warranty does not apply if the ordered part has been incorrectly, unprofessionally mounted or used, as well as in case of use of a poor quality fuel and another intentional or unintentional failure of the buyer/user.
The definition of the warranty case is carried out by LLC Autotherm or authorized dealers or, in the event of failure to contact the dealer.
We send our production and the prices indicated in our store for the delivery of production are relevant only in the territory of the following European countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
We also send production to any other countries. To send to other countries not listed in the list from above, please contact us and agree on the dispatch.
According to the rules of Incoterms 2010, export shipments are carried out under the EXW (ex works) rule - the transfer of responsibility for the goods to the buyer occurs from the moment of sending the goods from the warehouse, payment of any customs and other duties is charged to the buyer.