Warranty and Return of Goods

Refusal of Order

You can use the right to refuse the order within 14 calendar days from the time of its purchase. To avoid any ambiguity, upon the receipt of the product make sure that it is fully consistent with the ordered product, is not damaged, etc. Refusal of orders shall be made in writing within 14 days from the time of purchase indicating the order reference (order No., the buyer's name and surname, content of the order, proof of purchase).

Pursuant to legislation of Latvia, we ensure repayment of the funds paid for the product within 30 working days from the time of the receipt of the refusal of order. If you wish to use the right of refusal, please consider the following recommendations:

  • check the received product — please do not use the heater or spare parts in it set in case of non-compliance;
    • maintain the original packaging and assembly of the product; 
    • to use the right of refusal, the customer shall, by means of disambiguous notification (e.g., a letter sent by mail or e-mail), inform AUTOTERM company, legal address: 72 Paleju street, Marupe, Marupes district, LV-2167, Latvia, phone: +37120110229, e-mail: sales@autoterm.com, of the decision to refuse the order. To make sure that the period of the right of refusal is observed, it is sufficient if the customer sends the notification of refusal before the expiry of the period of the right of refusal.

Rules for Return of Goods and Refund

We ensure full refund of the Internet order amount on the following conditions:

  • products are received back within 21 days from the time of purchase in the state in which they were delivered;

  • we provide the opportunity to exchange the purchased and not used product within 28 days; 
    • for a product returned within 21 days, we provide refund within 30 days from the date of receiving products; 
    • refund for a product returned later than 21 days from the time of purchase will be refused and the product will be returned (unless the product is defective and you wish to exchange it for a new product which costs the same value as the returned product); 
    • the purchase amount of the returned product is refunded without the delivery cost. The exception is the case when non-compliance of the ordered product (different component or other non-compliance, etc.) is caused due to our error. The Consumer Rights Protection Law of the Republic of Latvia shall be observed without any restrictions.

 

Warranty Terms

For autonomous heaters manufactured by LLC ADVERS and accessories provided by LLC Autoterm we provide a 24-month manufacturer's warranty.

All replacement parts are warranted to be free from defects in material and / or workmanship for six months from the date of sale or the remainder of the original warranty period on the heater, whichever is longer, proof of purchase need to be submitted together with the warranty claim.

The warranty terms of exploitation of heater outflows under reaching one of the following terms:

  • the terms of exploitation attained 24 months from the date of purchase of the heater.
  • the warranty resource to all air heaters 2000 working hours;
  • the warranty resource to engine liquid pre-heaters 1000 working hours.

If not reported within 14 days from the time of purchase, manufacturer does not accept any claims on incompleteness and mechanical damages after sale of heater.

Warranty is valid from the moment a certified service or specialist by Autoterm has registered heater with warranty certificate.

If installation was done by end-user or uncertified specialist, it must be / inspected by Autoterm certified specialist.

To register warranty, original purchase evidence ( purchase receipt, invoice) must be shown to a certified service at the time of registration of the warranty.

The intent of the Autoterm warranty is to protect the original end-user of the heater from defects and provide free repair and replacement of defective parts in the manner provided herein.

During the warranty period, the exclusive remedy will be for Autoterm, at their discretion, to repair or replace those parts if they are defective in material or workmanship.

The warranty does not apply to defects resulting from:

  • improper installation, which is not in accordance with valid, supplied installation instructions or approved OEM applications.
  • force majeure: lightning strike, fire, flood, voltage fluctuations, accident;
  • transport damages;
  • exploitation, storage and transporting;
  • repair or adjusting, if they are conducted by the organizations, not authorized by AUTOTERM on installation of the heater and warranty repairing;
  • independent repair of heater or use of spare parts not approved by original manufacturer;
  • use of wrong voltage;
  • Failure of the heater due to combustion chamber impurity;

While warranty is provided to the “original end-user”, it is to be administered and serviced through an authorized Autoterm dealer in accordance with the heaters warranty terms.

Normal wear of service parts: (filters, gaskets, glow plug screens and fuses are not covered by warranty)

 

With the warranty case it is possible to apply to any official partner of Autoterm company. The warranty ONLY covers manufacturer's defects; the warranty does not apply if the ordered part has been incorrectly, unprofessionally mounted or used, as well as in case of use of a poor quality fuel and another intentional or unintentional failure of the buyer/user.

The definition of the warranty case is carried out by LLC Autotherm or authorized dealers or, in the event of failure to contact the dealer.

Export rules

We send our production and the prices indicated in our store for the delivery of production are relevant only in the territory of the following European countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

We also send production to any other countries. To send to other countries not listed in the list from above, please contact us and agree on the dispatch.

According to the rules of Incoterms 2010, export shipments are carried out under the EXW (ex works) rule - the transfer of responsibility for the goods to the buyer occurs from the moment of sending the goods from the warehouse, payment of any customs and other duties is charged to the buyer.