TERMS AND CONDITIONS of online store: shop.autoterm.com

TERMS AND CONDITIONS of online store: shop.autoterm.com

The owner of the online store AUTOTERM SIA (hereinafter referred to as the online store) with company registration code: 40103579550 / VAT: LV40103579550 is located at Paleju street 72, Mārupe, LV-2167, Latvia.

The validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping in EU is added to the price or in case of deliveries to NON-EU destinations of the goods are calculated after order has been placed.
The shipping cost depends on the total value of the goods orded & delivery location of the purchaser and the shipping method.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable payment method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by BluOr Bank AS:

  • Card payments: Visa / MasterCard

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor BluOr Bank AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.


Goods are shipped to the following countries: Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Mariono, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Vatican.
We uses following delivery companies for order delivery: UPS; DHL; TNT; FEDEX. Delivery company information is sent via email when order has been placed for delivery.  

The purchaser bears the shipping cost and the respective price information is displayed at the checkout.

All shipments within EU generally arrive at the destination specified by the purchaser approximately within 14 business days of the date of entry into force of the contract of sale. All shipments outside of EU have different delivery times that the purchaser will be informed after the order has been placed for delivery (delivery costs outside of EU are calculated for each order additionaly outside of EU & purchaser will be informed about the delivery costs via or email; phone or indicated in the paymenet docuement).

Delivery expenses for customer ( Private customer ) with delivery destination inside European Union.

  • Orders under 150 EUR (excl. VAT) – 17 EUR (excl. VAT) delivery cost
  • Orders 150 EUR and above (excl. VAT) – Free shipping

Delivery expenses for end customer ( Private customer, Company or Organization ) with delivery destination outside of European Union may differ.

To get the exact delivery cost please contact us.

We have the right to ship goods in up to 45 calendar days in exceptional cases (in such cases client/purchaser will be informed).

According to the rules of Incoterms 2010, export shipments are carried out under the EXW (ex works) rule - the transfer of responsibility for the goods to the buyer occurs from the moment of sending the goods from the warehouse, payment of any customs and other duties is charged to the buyer.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned or decline the withdrawal.

To return the goods, you must submit a written declaration of withdrawal (order No., the buyer's name and surname, content of the order, proof of purchase) to the shop@autoterm.com e-mail address within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 21 days from the moment of acceptance of submission from SIA AUTOTERM (the way of return of the goods must be agreed with SIA AUTOTERM).

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make a refund until the goods being returned are received & inspected.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

If you wish to use the right of refusal, please consider the following recommendations:

  • check the received product — please do not use the product or it’s parts in it’s set in case of non-compliance;
  • maintain the original packaging and assembly of the product.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first year of delivery, it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 14 business days.

Warranty Terms for autonomous heating systems, spare parts and accessories

For autonomous heating systems and accessories provided by SIA Autoterm we provide a 24-month manufacturer's warranty.

All replacement parts are warranted to be free from defects in material and / or workmanship for six months from the date of sale or the remainder of the original warranty period on the heater, whichever is longer, proof of purchase need to be submitted together with the warranty claim.

The warranty terms of exploitation of heater outflows under reaching one of the following terms:

  • the terms of exploitation attained 24 months from the date of purchase of the heater.
  • the warranty resource to all air heaters 2000 working hours;
  • the warranty resource to engine liquid pre-heaters 1000 working hours.

If not reported within 14 days from the time of purchase, manufacturer does not accept any claims on incompleteness and mechanical damages after sale of heater.

Warranty is valid from the moment a certified service or specialist by Autoterm has registered heater with warranty certificate.

If installation was done by end-user or uncertified specialist, it must be / inspected by Autoterm certified specialist.

To register warranty, original purchase evidence ( purchase receipt, invoice) must be shown to a certified service at the time of registration of the warranty.

The intent of the Autoterm warranty is to protect the original end-user of the heater from defects and provide free repair and replacement of defective parts in the manner provided herein.

During the warranty period, the exclusive remedy will be for Autoterm, at their discretion, to repair or replace those parts if they are defective in material or workmanship.

The warranty does not apply to defects resulting from:

  • improper installation, which is not in accordance with valid, supplied installation instructions or approved OEM applications.
  • force majeure: lightning strike, fire, flood, voltage fluctuations, accident;
  • transport damages;
  • exploitation, storage and transporting;
  • repair or adjusting, if they are conducted by the organizations, not authorized by AUTOTERM on installation of the heater and warranty repairing;
  • independent repair of heater or use of spare parts not approved by original manufacturer;
  • use of wrong voltage;
  • Failure of the heater due to combustion chamber impurity;

While warranty is provided to the “original end-user”, it is to be administered and serviced through an authorized Autoterm dealer in accordance with the heaters warranty terms.

Normal wear of service parts: (filters, gaskets, glow plug screens and fuses are not covered by warranty)

With the warranty case it is possible to apply to any official partner of Autoterm company. The warranty ONLY covers manufacturer's defects; the warranty does not apply if the ordered part has been incorrectly, unprofessionally mounted or used, as well as in case of use of a poor quality fuel and another intentional or unintentional failure of the buyer/user.

The definition of the warranty case is carried out by SIA Autotherm or authorized dealers or, in the event of failure to contact the dealer.

Transfer of Personal Data to Third Parties

Subject to these Rules, when managing your personal data, we reserve the right to transfer data to a third party only solely for the purposes referred to these Rules and to the extent necessary for achieving the defined objective. In other cases, without your prior consent, we will not disclose your personal data to third parties other than those specified in these Rules, complying with the requirements of the legislation of the Republic of Latvia, except for cases when it is necessary for the implementation of the concluded agreement or under the laws and regulations of the Republic of Latvia.

Payment processing is provided by the payment platform bluorbank.lv, therefore our company transfers the personal data necessary for payment execution to the platform owner BluOr Bank AS.

The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to shop@autoterm.com
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.


By providing your data on the website www.autoterm.com or shop.autoterm.com, you agree to the management of your data on the website in accordance with these Rules.

General Rules of www.autoterm.com & shop.autoterm.com website

The present rules (hereinafter referred to as the "Rules") set out the main principles and procedures for regulating www.autoterm.com & shop.autoterm.com website visitors' personal data management, which are available on www.autoterm.com & shop.autoterm.com.

Personal data which you specify on the website www.autoterm.com & shop.autoterm.com are managed in accordance with these Rules, General Data Protection Regulation and the Personal Data Protection Law, as well as other laws of European Union and Latvia regulating the protection of such data.

Purpose of Personal Data Management

We recognize and respect constitutional rights of each person who visits the website www.autoterm.com or shop.autoterm.com and uses the services provided on this website. We may collect and use your personal data (eg., name and surname, address, telephone number, e-mail address and other information you provided in the user registration form on www.autoterm.com or shop.autoterm.com) for the following purposes: a) to process the order of a product or service (hereinafter referred to as the "service") which you have placed on the website www.autoterm.com or shop.autoterm.com; b) we can use your data for any other specific purpose, including marketing activities, only upon your consent.

Non-Personal Data Management

Your non-personal data – the data related to the services ordered on the website www.autoterm.com or shop.autoterm.com – can be used for anonymous statistical researches. In any case, processing of such data will not imply direct or indirect disclosure of your identity. In certain cases, we reserve the right to transfer the anonymous statistical information to third parties.


We reserve the right to record information (usually sent as “Cookies”) on your computer when you visit the website www.autoterm.com & shop.autoterm.com. This information makes it easier to use the website www.autoterm.com or shop.autoterm.com and eliminates the need to enter personal data during each visit. You can delete this information from your computer or block its use by changing the settings in your Internet browser.

We collect device information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

“Geo-tagging” or ”Geo-codding” is used for data analytics to improve your experience on the website based on an approximate location.

We also use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

Transfer and Updating of Personal Data

In order to efficiently and accurately fulfill your order and ensure service ordering on the website www.autoterm.com & shop.autoterm.com, we need to receive accurate data from you. You need to fill the data in the registration form on the website www.autoterm.com & shop.autoterm.com as well as to update the data as soon as possible if they have changed.

Terms of personal data storage

In order to maintain high-quality communication with the website visitors, personal data shall be stored within 1 (one) calendar year from the receipt of personal data. If no written application was received from the website visitors about the need to erase their personal data, data storage shall be extended for another 1 (one) calendar year after the expiration of the data storage period.

Your Personal Data Rights

Visitors of the website may request information about their personal data stored on Autoterm servers within 20 (twenty) business days, ask about the time and nature of the receipt of personal data, the reasons for the storage, changes in the data, and ask to delete the data, if the request is not in conflict with the legislation of the Republic of Latvia.

If personal data that are not sensitive – email, phone, name or surname – were processed for advertising purposes (for example, to organize an advertising campaign) and the data on the website were disclosed to a third party, the data will be immediately deleted upon request.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact form available in contacts section on our website.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information can be transferred outside of European Union, including to Canada and the United States.

We do not transfer or process your personal data outside of the European Union, unless we have taken such measures as are necessary to ensure the transfer is compliant with all applicable data protection law

Personal Data Security

When managing your personal data on the website www.autoterm.com & shop.autoterm.com, we use secure organizational and technical resources and protect these data from accidental or unlawful destruction, alteration, disclosure and any other illegal activities.

All personal data is subject to the Internal Rules for Safe Storage and Secure Data Transmission: access to the server is protected by reliable passwords that are known to the Handler and Data Manager; we use modern technologies to protect data (including the “Firewall”).

In some cases, HTTPS secure connection protocol, as well as data anonymous data encryption on the server, can be used for secured data transmission.

Websites of Third Parties

We are not responsible for management of your personal data which belong to third parties. We are not responsible for confidential terms and third-parties’ website activities even when you visit websites through www.autoterm.com & shop.autoterm.com. We recommend you to get acquainted with confidential terms of each individual website you visit.


In case of questions and complaints related to activities on the website www.autoterm.com or shop.autoterm.com, please contact the our team.


Dissemination and use of the text and graphic information available on the website www.autoterm.com & shop.autoterm.com, on other Internet websites and in the mass media without the consent of SIA Autoterm is prohibited.

The copyright of the given information belongs to the relevant natural and legal persons, as specified in the text and graphic information. If there is no reference to third parties, the copyright reference is given together with the information, and the right to the information belongs to LLC Autoterm.

Although LLC Autoterm endeavors to ensure that the information available on the website www.autoterm.com & shop.autoterm.com is true, up-to-date and accurate, the company is not responsible for the current status of the accuracy of the information or consequences that may result from the information provided on the website.

References to regulatory enactments

Regulation (EU) 2017/1001 of the European Parliament and of the Council of 14 June 2017 on the European Union trade mark;

Amendment of the Rules

We have the right to fully or partially amend these Rules by notifying you through the website www.autoterm.com or shop.autoterm.com and/or e-mail address that you have specified. Using the website www.autoterm.com & shop.autoterm.com after the amendments means your consent to these amendments of the Rules.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us about our privacy practices or terms of use

For more information about our privacy practices or terms of use, if you have questions, or if you would like to make a complaint, please contact us through contact form in contacts section on the website or by email to promo@autoterm.com

Final Provisions

The parties shall resolve all disputes by mutual agreement. If a mutual agreement has not been reached, the dispute shall be resolved in a court of the Republic of Latvia according to the legislation of the Republic of Latvia.