Terms and conditions of online store: shop.autoterm.com

The owner of the online store AUTOTERM Riga SIA (hereinafter referred to as the online store) with company registration code: 40103662184 / VAT: LV40103662184 is located at 72 Paleju Street, Rīga, LV-2167, Latvia.

The validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping in EU is added to the price or in case of deliveries to NON-EU destinations of the goods are calculated after order has been placed.
The shipping cost depends on the total value of the goods orded & delivery location of the purchaser and the shipping method.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable payment method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Swedbank AS:

• Card payments: Visa / MasterCard

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Swedbank AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipment

Goods are shipped to the following countries: Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Mariono, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Vatican.
We uses following delivery companies for order delivery: UPS; DHL; TNT; FEDEX. Delivery company information is sent via email when order has been placed for delivery.  

The purchaser bears the shipping cost and the respective price information is displayed at the checkout.

All shipments within EU generally arrive at the destination specified by the purchaser approximately within 14 business days of the date of entry into force of the contract of sale. All shipments outside of EU have different delivery times that the purchaser will be informed after the order has been placed for delivery (delivery costs outside of EU are calculated for each order additionaly outside of EU & purchaser will be informed about the delivery costs via or email; phone or indicated in the paymenet docuement).

Delivery expenses for customer ( Private customer ) with delivery destination inside European Union.

• Orders under 150 EUR (excl. VAT) – 17 EUR (excl. VAT) delivery cost

• Orders 150 EUR and above (excl. VAT) – Free shipping

Delivery expenses for end customer ( Private customer, Company or Organization ) with delivery destination outside of European Union may differ.

To get the exact delivery cost please contact us.

We have the right to ship goods in up to 45 calendar days in exceptional cases (in such cases client/purchaser will be informed).

According to the rules of Incoterms 2010, export shipments are carried out under the EXW (ex works) rule - the transfer of responsibility for the goods to the buyer occurs from the moment of sending the goods from the warehouse, payment of any customs and other duties is charged to the buyer.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned or decline the withdrawal.

To return the goods, you must submit a written declaration of withdrawal (order No., the buyer's name and surname, content of the order, proof of purchase) to the shop@autoterm.com e-mail address within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 21 days from the moment of acceptance of submission from SIA AUTOTERM Riga (the way of return of the goods must be agreed with SIA AUTOTERM Riga).

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make a refund until the goods being returned are received & inspected.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

If you wish to use the right of refusal, please consider the following recommendations:

• check the received product — please do not use the product or it’s parts in it’s set in case of non-compliance;

• maintain the original packaging and assembly of the product.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first year of delivery, it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 14 business days.

Warranty Terms for autonomous heating systems, spare parts and accessories

For autonomous heating systems and accessories provided by SIA Autoterm Riga we provide a 24-month manufacturer's warranty.

All replacement parts are warranted to be free from defects in material and / or workmanship for six months from the date of sale or the remainder of the original warranty period on the heater, whichever is longer, proof of purchase need to be submitted together with the warranty claim.

The warranty terms of exploitation of heater outflows under reaching one of the following terms:

• the terms of exploitation attained 24 months from the date of purchase of the heater.

• the warranty resource to all air heaters 2000 working hours;

• the warranty resource to engine liquid pre-heaters 1000 working hours.

If not reported within 14 days from the time of purchase, manufacturer does not accept any claims on incompleteness and mechanical damages after sale of heater.

Warranty is valid from the moment a certified service or specialist by Autoterm has registered heater with warranty certificate.

If installation was done by end-user or uncertified specialist, it must be / inspected by Autoterm certified specialist.

To register warranty, original purchase evidence ( purchase receipt, invoice) must be shown to a certified service at the time of registration of the warranty.

The intent of the Autoterm warranty is to protect the original end-user of the heater from defects and provide free repair and replacement of defective parts in the manner provided herein.

During the warranty period, the exclusive remedy will be for Autoterm, at their discretion, to repair or replace those parts if they are defective in material or workmanship.

The warranty does not apply to defects resulting from:

• improper installation, which is not in accordance with valid, supplied installation instructions or approved OEM applications.

• force majeure: lightning strike, fire, flood, voltage fluctuations, accident;

• transport damages;

• exploitation, storage and transporting;

• repair or adjusting, if they are conducted by the organizations, not authorized by AUTOTERM on installation of the heater and warranty repairing;

• independent repair of heater or use of spare parts not approved by original manufacturer;

• use of wrong voltage;

• Failure of the heater due to combustion chamber impurity;

While warranty is provided to the “original end-user”, it is to be administered and serviced through an authorized Autoterm dealer in accordance with the heaters warranty terms.

Normal wear of service parts: (filters, gaskets, glow plug screens and fuses are not covered by warranty)

With the warranty case it is possible to apply to any official partner of Autoterm company. The warranty ONLY covers manufacturer's defects; the warranty does not apply if the ordered part has been incorrectly, unprofessionally mounted or used, as well as in case of use of a poor quality fuel and another intentional or unintentional failure of the buyer/user.

The definition of the warranty case is carried out by SIA Autoterm or authorized dealers or, in the event of failure to contact the dealer.

Transfer of Personal Data to Third Parties

Subject to these Rules, when managing your personal data, we reserve the right to transfer data to a third party only solely for the purposes referred to these Rules and to the extent necessary for achieving the defined objective. In other cases, without your prior consent, we will not disclose your personal data to third parties other than those specified in these Rules, complying with the requirements of the legislation of the Republic of Latvia, except for cases when it is necessary for the implementation of the concluded agreement or under the laws and regulations of the Republic of Latvia.

Payment processing is provided by the payment platform swedbank.lv, therefore our company transfers the personal data necessary for payment execution to the platform owner Swedbank AS.

The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to shop@autoterm.com
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.

Agreement

By providing your data on the website shop.autoterm.com, you agree to the management of your data on the website in accordance with these Rules.